Why this role matters
As a Field Application Specialist at Vésale Bioscience - Inteliphage, you will play a critical role in customer support and pre-sales activities for our innovative phage therapy solutions. You will serve as a trusted technical and scientific advisor to hospitals, physicians and laboratories, ensuring that customers and prospects derive maximum value from our products and services.
Your responsibilities will span on-site training, remote support, product demonstrations, scientific knowledge transfer and workflow integration, all while collaborating with cross-functional teams (Sales, Marketing, R&D, Production and Quality) to ensure a seamless experience for our clients. Reporting to the Chief Business Officer (CBO), you will also work closely with the Chief Operations Officer (COO).
What your days could look like
Pre-Sales Support and Technical Demonstrations
- Collaborate with the Sales team to provide technical and scientific expertise during sales presentations, product demonstrations, and implementation discussions.
- Analyze customer requirements to propose optimal implementations or workflow adaptations
- Assess laboratory and clinical processes to identify improvements, workflow optimizations, and opportunities to integrate Vésale Bioscience - Inteliphage solutions Achieve monthly sales objectives
- Maintain up-to-date knowledge of competitor offerings to position Vésale Bioscience - Inteliphage solutions effectively.
- Work closely with R&D, Quality, and Production teams to provide feedback on product performance and drive continuous improvement.
- Develop strong relationships with healthcare professionals, lab managers and hospital administrators to facilitate adoption and enhance user satisfaction.
- Conduct frequent follow-up visits to ensure successful and continuous product utilization and gather insights for improvement.
Customer Training and Support
- Provide on-site and remote training to end-users on phage therapy workflows, Phagogram technology and sample processing.
- Ensure customers can effectively integrate Vésale Bioscience - Inteliphage products into their lab or clinical workflows.
- Deliver clear guidance on product features, best practices and compliance requirements.
- Serve as the first point of contact for customer inquiries, offering prompt, high-quality support through phone, email and on-site visits.
- Proactively identify issues, propose solutions, and escalate problems to the appropriate internal teams when necessary.
- Oversee product implementations and maintenance, ensuring minimal disruption to customer operations.
What you bring to the table
- Master's degree in a relevant scientific field (e.g., Medical Technology, Biology, Biomedical Engineering).
- At least 5 years of experience working in hospital laboratories and clinical settings (physicians/surgeons)
- Strong knowledge of In Vitro Diagnostics principles and technologies.
- Excellent communication and presentation skills.
- Customer-centric mindset with a passion for delivering exceptional service.
- Team player with a collaborative attitude.
- Problem-solving skills and a proactive approach to addressing customer needs.
- Belgium based and flexible to frequently travel abroad (>50%)
- Self-motivated and able to work independently.
- Proficiency in Microsoft Office Suite.
- Fluency in English and French required. Dutch is a plus...
What you’ll love about working here
Inspiring Mission
oin a high-potential biotech fighting antimicrobial resistance with cutting-edge science.
Impactful Work
Contribute to solutions that make a real difference in patients' lives.
Growth Opportunities
Develop your skills and grow professionally in a dynamic environment.
Innovation Culture
Be part of a team that values collaboration, creativity, and mission-first thinking.
Attractive Compensation
Enjoy a competitive package aligned with your role and experience.
Work-Life Flexibility
Benefit from hybrid work and flexible hours tailored to your lifestyle.
Supportive Team
Join a passionate team that supports each other every step of the way.
Fun & Team Spirit
Enjoy team breakfasts, lunches, afterworks, and memorable team-building moments.
Ready to make an impact?
We’d love to hear your story. Apply today!